The Coronavirus pandemic has slung digital transformation to the highest point of the unquestionable requirements in the brains of CIOs. It has been a go-to empowering influence for companies to upgrade their customer experience and produce higher ROI. Organizations with physical presence were moving their methodology towards building a digital presence to remain significant and in front of their opposition.


Many have already started their digital transformation journey, while some are in the planning stage. The technology landscape is dynamic. While the pandemic constrained organizations to embrace digital drivers, for example, automation, big data, digital workforce, etc., and so forth, they were soon supplanted with the next big wave of digital transformation. This new wave has introduced new patterns that will take care of business the next normal.

Digital Banking Experiences

Financial institutions will go under more noteworthy strain to give digital functionality that is both straightforward and quick. Instead of new account opening or credit application processes that can be finished in 5-10 minutes (or more), associations will zero in on internal processes, procedures and flow of data to empower culmination in under a moment to satisfy rising customer needs set by enormous tech companies.

Sometimes, financial institutions may isolate their external presentation layer from their back-office data layer to make improved digital consumer experiences. An illustration of this shift is the Google Plex association with a few financial institutions. Past improved account opening and the blend of checking and savings, the new help gives straightforward, seamless and personalized digital engagement.

5G Will Go Mainstream

We have been finding out about the advantages of 5G throughout recent years, yet it wasn’t until distant work, videoconferencing and digital collaboration became center pieces of our lives this year that the requirement for solid connectivity and more bandwidth turned into a genuine, solid advantage that we could all fold our heads over.

Our dependence on smartphones, tablets, and different gadgets – including a regularly developing number of IoT sensors, highlights the requirement for the multi-path expressway that telecommunications organizations definitely realized we would require. Today, organizations can’t bear to be disengaged, and 5G arrangements have become a crucial piece of the arrangement. As we on the whole proceed to work and oversee school from our homes, the value of 5G will turn out to be progressively mainstream in 2021.


Cloud is as of now adopted by most companies to make a consistent business continuity and affix go-to market. Application programming interfaces (APIs) are key in building economies of scale. From changing legacy infrastructure to micro-services, APIs will assist organizations with lessening data silos and make collaborative experiences. It will likewise assist them with changing over dissipated applications into one behemoth of a data mart, helping them in critical business-decisions and increase their overall ROI.

Digital Cybersecurity

Regardless of never losing their significance thoughtfully, cybersecurity had tumbled off the rundown of critical tech trends last year, yet with the pandemic, cybersecurity has become extremely important again. Hackers have Hackers the Covid pandemic to grow their attacks against organizations around the world. A 238% ascent in attacks on banks, and a 600% expansion in attacks on cloud workers were seen from January to April 2020 alone. With fewer employees working nearby on onsite on the same secure network, it is important that organizations shore up their cybersecurity strategies, and grow them to home networks and mobile work-from-home devices

XaaS (Everything-as-a-Service)

As-a-Service (aaS) has already become the standard to turn into a truly digital-native enterprise. The new pattern in the aaS model is Everything-as-a-Service (XaaS) where services delivered will totally dwell on the cloud with virtual access to nearly everything. Tools, for example, the Internet of Things (IoT) and Artificial Intelligence (AI) will play a critical part in building those services or expanding existing services to accomplish the digital-native status quo.

Automation will be a Financial Imperative

When most financial institutions are worried about the possibilities of loan losses and the shrinking of revenues in a post-pandemic economy, the attention on automation and robotics appears to be characteristic. Robotic Process Automation (RPA) can build productivity by giving a cost-effective substitute to HR both in-house and outsourced.

While still in its earliest stages, RPA gives the advantages of cost decrease, expanded proficiency, upgraded precision, improved customer experiences, and consistent flexibility. Like the development to cloud computing, this pattern is picking up momentum on account of the deluge of external providers who have utilized exercises learned over time to give scalable solutions at a reasonable expense to small and large organizations.

Work from Home

Workers have been clamoring for increased work flexibility for quite a while, and an organization choosing to permit remote work at scale was normally extreme enough to warrant a headline or two. This year that all departed for good when telecommuting abruptly was the only reasonable alternative for some organizations, particularly in regions with severe Covid lockdowns.


Indeed, even as economies gradually resume and employees are at last permitted to return to work, organizations will keep on being entrusted with shielding workers from possible outbreak resurgences. Numerous large tech organizations like Google and Facebook have already extended their work from home arrangements through or for parts of 2021. Significantly, smaller organizations are keeping this freshly discovered flexibility as an operational choice.

AIaaS (Artificial Intelligence-as-a-Service)

Artificial intelligence advancements are now utilized by 77% of consumers. Various technological developments, for example, data processing, and face & speech recognition have become conceivable because of AI. Artificial intelligence is an immense region that incorporates AI platforms, chat-bots, machine learning (algorithm category consisting of various libraries and frameworks), deep learning, and analytics.

Artificial intelligence has led to the ascend in the utilization of ML in computing. Artificial intelligence has contributed fundamentally in making a framework for cloud computing. Numerous IT industry giants are now wagering tremendous on AIaaS (Artificial Intelligence as a Service) with new line of services, for example, digital assistance, cognitive computing, machine learning, business intelligence, and so on.

Quantum Computing Goes Mainstream

Quantum computing may not be on your radar yet, yet we have seen uncommon development in this field, in extraordinary part on account of IBM and Honeywell, among others. Organizations like Splunk and Quantum Computing Inc, Honeywell and Microsoft, and AWS and IonQ are additionally prodding constant development in the field.


Quantum computing has been at the cutting edge of pandemic endeavors to deal with the spread of the infection, as well as the advancement of therapeutics and potential vaccines. We will probably observe more use cases in different enterprises as individuals understand the power that quantum computing has to bring to the table: the capacity to effortlessly question, screen, analyze, and act on data at scale, from any source whenever

Transformed Customer Experience

It’s not just about having the best products any longer. The new wave of millennials inclines toward comfort over loyalty. Make digital experiences that support modern web in the form of progressive web apps, true native mobile apps with best-in-class UX, intelligent chat-bots, conversational apps, wearables, and immersive experiences that harness augmented reality. Companies are attempting to expand the utilization of segments and backend integration that prompts to a unified and seamless experience across channels.

Investment in Security Escalates

While essentially all financial institutions express that improving the customer experience is the top corporate need, similar companies are expanding interest in privacy and security solutions more than some other innovation. The explanation behind this investment is clear. Not exclusively are the risks of breaches expanding, yet buyers are getting considerably less lenient toward organizational mistakes.


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